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Frequently Asked Questions

Last updated: June 21, 2026

What sizes and formats do you offer?
We offer your map as an enhanced matte paper print and as a framed print. Sizes and pricing are shown when you go to checkout, where you can pick the size and format that fits your space.
Can I get my poster framed?
Yes. At checkout you can choose a framed version with a selection of frame colors, or go with an unframed paper print if you'd rather frame it yourself.
How does the on-screen preview relate to the final print?
The preview is rendered from the same design data we use to produce your poster, so what you see is what gets printed. The printed version is produced at high resolution (300 DPI), so it will look crisper than the screen preview. Note that screens and print reproduce color slightly differently, so minor color variation is normal.
Can I edit the title and text on my poster?
Absolutely. You can customize the headline, divider, and tagline text on your poster in the editor. Since each poster is custom-made, please proofread your text carefully — we print exactly what you enter.
How long until my order ships?
Posters are made to order. Production typically takes about 2–5 business days, and then your order ships. You'll get a tracking link by email as soon as it's on the way. See our Shipping & Returns page for transit estimates.
Do you ship internationally?
Yes, we ship worldwide. International transit times vary by destination, and any import duties or taxes are the responsibility of the recipient. See our Shipping & Returns page for details.
What if my poster arrives damaged?
We'll make it right. If your order arrives damaged in transit or has a printing defect, email us within 14 days with your order number and clear photos of the item and packaging, and we'll send a free replacement or issue a refund. See our Refund Policy for what qualifies.
Do I need an account to order?
No account is required. Design your poster in your browser and check out as a guest — you only provide the details we need to take payment and ship your order.
How do I contact support?
Email us any time using the support address linked at the bottom of this page. We typically respond within a couple of business days.

Still have a question? Email [email protected] and we'll get back to you.