Shipping & Returns

Made to order

Every Printed City poster is a custom, made-to-order product. We don't hold inventory — your design is printed specifically for you after you place your order. Because each item is produced individually, please review your city selection, framing, and any custom text carefully before checking out.

Production time

Orders typically take about 2–5 business days to produce before they ship. Production time is separate from shipping time — the total time to receive your poster is production time plus transit time.

Shipping times & carriers

Once produced, posters are handed off to a regional carrier. Carriers and delivery estimates vary by destination and by the size and format of your print.

• United States: typically 3–8 business days in transit after production.
• International: typically 1–4 weeks in transit, depending on destination and customs.

You'll receive a tracking link by email as soon as your order ships. Delivery dates are estimates, not guarantees, and can be affected by carrier delays, customs, and weather.

International orders, duties & taxes

We ship worldwide. International shipments may be subject to import duties, taxes, or customs fees charged by your country. These are the responsibility of the recipient and are not included in the price you pay at checkout.

Damaged or defective items

We want your poster to arrive perfect. If your order arrives damaged in transit, or has a printing defect, we'll make it right with a free replacement or refund. To help us process your claim quickly, please:

• Email us within 14 days of delivery.
• Include your order number.
• Attach clear photos of the damaged item and the packaging it arrived in.

See our Refund Policy for full details on what qualifies.

Wrong or undeliverable address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it, but additional shipping charges may apply. We're not able to reroute a package once it has shipped.

Questions?

Reach out any time at [email protected] and we'll be happy to help.