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Refund Policy

Last updated: June 21, 2026

Made-to-order means custom

Every poster is printed individually for you after you order, using the exact city, theme, framing, and custom text you chose. Because each item is personalized and produced on demand, we're not able to accept returns or offer refunds for change-of-mind reasons. We do, however, stand fully behind the quality of what we ship.

When we offer a refund or replacement

We'll provide a free replacement or a full refund if your order has any of the following:

  • Damaged in transit — your poster or frame arrives bent, torn, cracked, or otherwise damaged.
  • Printing defect — visible quality issues such as streaking, banding, smudging, or incorrect colors.
  • Wrong item — you received a different size, format, or design than what you ordered.

What isn't covered

Because items are custom-made, we generally can't refund or replace for:

  • Buyer's remorse or a change of mind after ordering.
  • Typos, misspellings, or other errors in custom text you entered.
  • The map area, zoom, or city selection chosen at design time.
  • Minor variation in color between your on-screen preview and the printed result (screens and print differ slightly).
  • Delays caused by the carrier or customs once an order has shipped.

Please review your design carefully before checkout — the preview reflects what will be printed.

How to request a refund or replacement

To start a claim, email us within 14 days of delivery with:

  • Your order number.
  • A short description of the problem.
  • Clear photos showing the defect or damage (and the packaging, for transit damage).

Send everything to [email protected]. We typically respond within a couple of business days. Approved refunds are issued to your original payment method; depending on your bank, it may take a few business days to appear.

Order changes & cancellations

Because production starts soon after you order, we can only change or cancel an order before it enters production. If you need to make a change, contact us as soon as possible and we'll do our best to help.